Account Limits, Cooling-Off and Self-Exclusion at FastPay Casino
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FastPay Casino offers six account-control tools: deposit, loss, wager, session, cooling-off, and self-exclusion. Each addresses a different need, from controlling the amount deposited to restricting access completely.
Deposit, loss, and wager limits can be set for a day, week, or month. A session limit is measured in minutes and takes effect immediately, with automatic logout when the selected period ends.
Removing a time-based limit is not immediate: 24 hours must pass after the request. An account closed for an indefinite period can be reopened only after 7 days.
To request a limit, contact support at any time through the bottom-right LiveChat button or email [email protected]. State the limit type and the period you want applied.
Which Account Limits Are Available
The available account-control tools differ by what they restrict. Deposit, loss, and wager limits control money-related activity, while session limits control time and the remaining options affect access to the account.
| Tool | Available period or unit | What it changes |
|---|---|---|
| Deposit limit | Daily, weekly, or monthly | Controls the amount deposited during the selected period |
| Loss limit | Daily, weekly, or monthly | Limits the amount that can be lost during the selected period |
| Wager limit | Daily, weekly, or monthly | Controls the total amount wagered during the selected period |
| Session limit | Minutes | Ends the session and logs the account out automatically |
| Cooling-off | 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months | Blocks deposits and play and removes the account from advertising |
| Self-exclusion | 24h, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever | Blocks account access, document uploads, withdrawals, and promotional messages |
The first three tools control amounts, the session limit controls time, and cooling-off or self-exclusion creates a break from account activity. Self-exclusion has the broadest effect because it also blocks access to documents and withdrawals.
How to Set a Limit
Limits available to Australian players can be requested through 24/7 LiveChat or by emailing [email protected]. Include the type of limit and the daily, weekly, monthly, or other period you want applied.
- Open the green LiveChat button in the bottom-right corner of any page, or compose an email to [email protected].
- State whether you want a deposit, loss, wager, session, cooling-off, or self-exclusion restriction.
- Specify the period and note the request time, because a daily, weekly, or monthly limit resets at the exact time it was applied.
The requested limit is set immediately upon request. There is no confirmed account menu path for creating these restrictions, so use the support route rather than looking for an unconfirmed in-account control.
What Each Restriction Does
A session limit ends access to the current session after the selected number of minutes. Cooling-off is a temporary break that blocks deposits and play, while self-exclusion at FastPay Casino also prevents account access, document uploads, withdrawals, and promotional emails and bonuses.
| Restriction | Access during the period | End condition |
|---|---|---|
| Session limit | Session continues until the selected number of minutes expires | Automatic logout; a new session begins at the next login |
| Cooling-off | No deposits or play; the account is excluded from advertising | Email notification when the selected period ends and the account becomes active again |
| Self-exclusion | No account access, document uploads, withdrawals, or promotional messages | Access remains restricted for the selected period, including forever where chosen |
The practical distinction is significant: cooling-off pauses deposits and play, whereas self-exclusion blocks the account itself and prevents document or withdrawal activity during the selected period.
Removal, Reset and Account Closure
Limit removal and account reopening follow separate waiting periods. A defined-period limit remains active for 24 hours after a removal request, while an indefinite closure can be reopened only 7 days after the request.
- Removal of a limit set for a defined period requires a 24-hour wait after the request.
- Daily, weekly, and monthly limits reset at the exact time they were applied, not at midnight.
- After account closure, personal data remains retained for 5 years under the Privacy Policy.
FastPay Casino will not change or remove a limit without the player’s request or consent. If a limit still appears active after a removal request, the confirmed waiting period may not have expired.
Closing Accounts Across Sister Casinos
A closure request can cover Fastpay, Casino4u, and Cobber, which share the same owner and support. Ask through chat or email and include the email address associated with the accounts so the requested profiles can be identified.
This request concerns the listed sister casinos and does not automatically describe policies for unrelated accounts. The separate 5-year data-retention rule continues to apply after closure.
Getting Help With a Limit Request
If the requested restriction has not appeared as expected, contact FastPay Casino support through the confirmed support channels and include the limit type, period, and time of your request.
- The type of restriction requested
- The selected period or number of minutes
- The date and exact time of the original request
- Whether the issue concerns activation, reset, removal, or account closure
LiveChat is available 24/7 and support is available in 6 languages. For a removal question, ask support to confirm whether the 24-hour waiting window has elapsed.
FAQ
What responsible gambling tools does FastPay Casino offer?
The available tools are deposit, loss, wager, session, cooling-off, and self-exclusion limits. Deposit, loss, and wager limits can be daily, weekly, or monthly; a session limit is measured in minutes; cooling-off offers six periods; and self-exclusion offers periods from 24h to forever.
How do I set a deposit limit?
Contact LiveChat through the bottom-right button or email [email protected]. State that you want a deposit limit and specify whether it should apply daily, weekly, or monthly; the request is applied immediately.
What is a cooling-off period?
Cooling-off is a temporary suspension available for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. During the selected period, deposits and play are blocked and the account is excluded from advertising; an email is sent when the account becomes active again.
How long can I self-exclude?
Self-exclusion can be set for 24h, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years, or forever. During the period, account access, document uploads, withdrawals, and promotional emails and bonuses are blocked.
Can I self-exclude permanently?
Yes. Forever is an available self-exclusion period, and it blocks access to the account, document uploads, withdrawals, and promotional messages for the selected duration.
Can I remove a limit immediately?
No. For a limit set for a defined period, 24 hours must pass after the removal request before the limit can be removed. The same waiting rule applies when a limit still appears active after the request.
Can FastPay Casino change my limits without asking?
No. FastPay Casino will not change or remove limits without the player’s request or consent.
Can I reopen a closed account?
An account closed for an indefinite period can be reopened only 7 days after the closure request. It cannot be reopened immediately.
How long is my data kept after account closure?
Personal data is retained for 5 years after account closure under the Privacy Policy.
Can I close accounts at all FastPay sister casinos?
Yes. A chat or email request can ask for closure across Fastpay, Casino4u, and Cobber. Include the email address associated with the accounts so the requested profiles can be identified.