FastPay Casino Support for Account and Payment Questions

Play with bonus

Support for Australian players is available through 24/7 live chat, the green tab in the bottom-right corner, the support email [email protected], and Telegram at t.me/fastpaycasinocom.

FastPay Casino live chat is available in 6 languages. There is no phone support, so account and payment questions should be sent through live chat or email.

Use live chat for an immediate account or transaction problem. Formal requests, including transaction or betting history, should come from the registered email address.

Before contacting the team, prepare your account details and the relevant transaction, payment, or verification information so the request can be identified without unnecessary follow-up.

Contact Channels and Availability

The green live-chat tab stays on the right side of every page, in the bottom-right corner. It is available 24/7 and is the quickest route for an account or transaction question that needs clarification.

The official email route is [email protected]. Telegram is also available at t.me/fastpaycasinocom, while the Help page provides answers to common questions without contacting an agent.

For an immediate issue, start with the green tab; use email when the request needs a written record or account information.

What to Prepare Before Contacting Support

History requests must be sent from the email address linked to the account. Include your full name, date of birth, address of residence, and cell phone number in the message.

• Use the registered email address for transaction or betting history requests.
• State whether you need transaction history, betting history, or help with a specific account event.
• Include your full name, date of birth, address, and cell phone number.
• Add the relevant payment or verification details when the request concerns a deposit, withdrawal, or document.

These details help the support team identify the FastPay Casino account and understand the request before responding.

Password and Email Access Problems

The registration email cannot be changed. If the password is forgotten, select Sign In, use Forgot Your Password?, enter the registration email, and follow the reset instructions sent to that address.

1. Open the Sign In area and select Forgot Your Password?.
2. Enter the email used during registration and request a password reset.
3. Follow the instructions in the received email to create a new password.
4. When you are signed in, change the password through the Security page if needed.

If the registration email itself is forgotten or inaccessible, contact [email protected] with other account details, or use live chat. Do not create another account to bypass the access problem, because multiple accounts can be blocked and payouts suspended.

Account Verification Issues

Verification status is checked in the Documents section. Processing usually takes about 10 minutes and may take up to 24 hours in exceptional cases; a completed verification also generates an email notification.

• Check the Documents section for the current status and any correction notes.
• Documents are uploaded through Sumsub in Profile.
• Allow the usual processing period before treating the status as delayed.
• If documents remain rejected, contact [email protected] or live chat.

Verification is mandatory before the start of play according to the official FAQ. For document types and the Sumsub process, use our verification requirements before sending a support request.

Transaction and Betting History Requests

Send a formal request for transaction or betting history from the registered email address to [email protected]. The message must identify the requested record and include your full name, date of birth, address, and cell phone number.

• Write from the email linked to the account.
• Specify whether the request concerns transactions, bets, or both.
• Provide your full name and date of birth.
• Provide your address of residence and cell phone number.

Using the linked email and complete registration details helps avoid additional clarification about account ownership.

Deposit, Withdrawal, and Bonus Problems

If a deposit was taken but not credited, upload evidence to the Documents tab and contact live chat. Resolution usually takes 1-3 banking days after the transaction information is provided.

• For an uncredited deposit, provide the transaction ID or reference number, date and time, amount, and recipient.
• For a crypto delay, check whether the transaction has reached at least 6 blockchain confirmations.
• For a missing bonus, check the Bonuses history tab before contacting support.
• For a payment-processing delay, remember that the payment processor may be responsible for the delay.

For the full deposit workflow and method conditions, follow the deposit troubleshooting steps before opening a support request.

A bonus that is absent from the Bonuses history tab should be reported by email or live chat with the deposit details. The account view and transaction evidence give the team the two checks needed to separate a payment issue from a bonus-status issue.

VIP and Account-Specific Assistance

VIP players may receive personal support through email, Skype, and popular messengers, in addition to the standard live chat and support email. A personal account manager can handle account-specific questions through the channel assigned to that player.

• VIP player: use the personal account manager or the confirmed VIP contact channel.
• General account question: use 24/7 live chat.
• Formal account request: use [email protected].
• Do not send sensitive account details through an unconfirmed contact route.

The standard support team remains available when a VIP player is unsure which personal channel applies to the account.

Unresolved Issues and Complaints

Use live chat for immediate clarification and email for a documented escalation. A formal message should summarise the original issue and include the account details and relevant transaction or verification context.

• Describe what happened and identify the affected account action.
• Include the registered account details needed to identify you.
• Add transaction or document information when the issue concerns payment or verification.
• Use email when a written record of the escalation is needed.

Do not create a second account to work around an unresolved access or payment issue. If the matter concerns account limits or closure, follow the account limit options and then contact the team through live chat or email.

FAQ

How do I contact FastPay Casino support?

Use 24/7 live chat through the green tab in the bottom-right corner, email [email protected], or Telegram at t.me/fastpaycasinocom.

What is the FastPay Casino support email?

The official support email is [email protected]. Send formal requests from the email linked to your account whenever possible.

Is there phone support?

No. Phone support is not available; use the 24/7 live chat or the official support email instead.

Is there a Telegram channel for support?

Yes. The confirmed Telegram channel is t.me/fastpaycasinocom. Live chat remains available through the green tab on every page.

What languages does FastPay Casino support in?

Live chat support is available in 6 languages. The official information does not specify the names of all six languages.

How do I get my transaction history?

Send a request from the registered email address to [email protected] and include your full name, date of birth, address, and cell phone number.

How do I escalate a complaint?

Use live chat for immediate clarification, then send a documented escalation by email with your account details and the relevant transaction or verification information.

What should I prepare before contacting support?

Prepare your registered email address, full name, date of birth, address, cell phone number, and any transaction or verification details related to the issue.

How do VIP players contact their account manager?

VIP players can use personal support through email, Skype, and popular messengers. The available personal channel depends on the account arrangement.