FastPay Casino Account Verification Explained

Play with bonus

Verification is mandatory before the first withdrawal, and the official FAQ also states that it is required before play. The submission uses three document groups: identity evidence, payment method verification, and address confirmation.

For Australian players, FastPay Casino account verification starts in the Profile through the Sumsub verification system. Document processing usually takes about 10 minutes, although exceptional cases can take up to 24 hours.

Once the check is complete, an email confirms the result. If you need to see the current status or any correction notes, open the Documents section of the account.

When Verification Is Required

FastPay Casino verification must be completed before the first withdrawal, and the account FAQ also describes it as mandatory before the start of play. Inaccurate or false registration data can prevent verification and block withdrawal of winnings.

• Before play: prepare the required identity, payment, and address evidence.
• Before the first withdrawal: complete the check before submitting a payout request.

Because verification is required before the first withdrawal, review the full withdrawal requirements once your documents are accepted.

The Three Document Groups

KYC documents for a FastPay Casino account fall into three groups. Address evidence must be no older than 90 days and must show your full name and address.

• Identity document: a valid document showing its expiry date, full name, date of birth, and unaltered photo.
• Payment method verification: evidence depends on whether you used a debit card, e-wallet, or bank transfer.
• Address confirmation: a bill or bank statement dated within the last 90 days, showing your full name and full address.

Identity Document

The identity document must be valid and display the expiry date, first and last name, date of birth, and an unaltered photo. In some cases, the verification process may also request a selfie with the identity document.

• Check that the document has not expired.
• Make sure every required field is visible and readable.
• Be ready to provide a selfie with the document if requested.

Payment Method Verification

Card deposits require photos of the front and back of the debit card. For an e-wallet or bank transfer, provide screenshots showing the account-holder details and the last deposit transaction.

• List every payment method used for deposits before submitting the documents.
• Verify each method at least once, not only the method used most recently.
• Match the evidence to the payment method: card images for a card, or account and transaction screenshots for an e-wallet or bank transfer.

If the payment evidence relates to how funds were added, the deposit method details explain the surrounding deposit conditions without changing the KYC document requirements.

Address Confirmation

Use a bill or bank statement that is no older than 90 days. The document must show your full name and complete address clearly.

• Check the date before uploading.
• Confirm that your full name matches the account information.
• Confirm that the complete address is visible, not only a partial address line.

Upload Documents Through Sumsub

FastPay Casino verification through Sumsub uses the confirmed path in your Profile. The usual processing period is about 10 minutes after submission, with exceptional cases taking up to 24 hours.

1. Open the Profile area of your account.
2. Enter the Sumsub verification system.
3. Submit the identity document, payment method evidence, and address confirmation.
4. Wait for processing and check the account for any correction notes.

Use only the document set requested for your account. Additional button names are not confirmed, so follow the controls displayed inside the Sumsub verification system.

Processing Time And Status

Document checks usually take about 10 minutes, but exceptional cases may take up to 24 hours. The Documents section is the confirmed place to check the current status and any required corrections.

• If the verification email arrives, follow its confirmation and account instructions.
• If no email arrives, open the Documents section to check the uploaded documents.
• If correction notes are shown, address those points before waiting for a new result.

A completed verification generates an email notification. An uploaded document without a confirmation email should therefore be checked in the Documents section rather than treated as complete.

Rejected Documents And Corrections

When a document is rejected, correction notes are available in the Documents section. Read the note first, then replace or correct the requested evidence instead of submitting unrelated documents.

• Open the Documents section and read the correction note.
• Check the affected document for missing fields, an invalid date, or incomplete payment evidence.
• Resubmit the corrected or replacement document through the confirmed verification route.
• If the reason remains unclear, contact the support team by email or LiveChat.

When the correction note does not resolve the issue, use the support options for the confirmed email and LiveChat route.

Lost Or Replaced Card Verification

If a card was lost, cancelled, stolen, or replaced, two evidence routes are confirmed. You can provide a bank statement showing your name and transactions made to FastPay Casino from that card, or a bank confirmation covering the card event.

• Bank statement: show your name and the relevant transactions made from the unavailable card.
• Bank confirmation: show that the card was lost, blocked, or replaced, together with your name and the numbers of both cards.

These documents confirm that the payment card belonged to you even when the physical card is no longer available.

What To Send Support

For unresolved verification issues, contact [email protected] or use the LiveChat button in the bottom-right corner. Explain whether the problem concerns a rejected document, missing correction information, or a lost or replaced card.

• Include the account details needed to identify your profile.
• Describe the document that was rejected or remains unresolved.
• Refer to the correction note shown in the Documents section, if one is available.
• Attach the alternative card evidence when the original card is unavailable.

Support is available 24/7 through the confirmed email and LiveChat channels, but no fixed response time is stated.

FAQ

Do I need to verify my FastPay Casino account?

Yes. Verification is mandatory before the first withdrawal, and the official account FAQ also states that it is required before the start of play.

What documents do I need for KYC?

You need three document groups: a valid identity document, payment method evidence, and address confirmation. The address document must show your full name and address and be no older than 90 days.

Where do I upload my KYC documents?

Open the Profile area and use the Sumsub verification system. That is the confirmed location for uploading the requested KYC documents.

How long does FastPay Casino verification take?

Processing usually takes about 10 minutes. In exceptional cases, the check may take up to 24 hours.

How will I know my account is verified?

An email is sent when the account is fully verified. You can also check the Documents section for the current status and any correction notes.

What if my documents are rejected?

Open the Documents section, read the correction notes, and resubmit the corrected evidence. If the reason is unclear or the issue continues, contact [email protected] or LiveChat.

Do I need to verify every payment method I use?

Yes. Every payment method used for deposits must be verified at least once. Card deposits require front and back photos, while e-wallet or bank transfer deposits require account-holder and last-transaction screenshots.

What if my card is lost or replaced?

Provide either a bank statement showing your name and transactions from that card, or a bank confirmation showing that the card was lost, blocked, or replaced, with your name and both card numbers.

What happens if I provide false personal data?

False or inaccurate personal data can prevent verification. In that situation, winnings cannot be withdrawn until the account information and verification issue are resolved.

Can I withdraw before completing verification?

No. KYC verification is mandatory before the first withdrawal, so submit the required identity, payment method, and address documents before requesting a payout.